Use Good Manners and Courtesy on the Internet

·         Understand the difference between email conversation and email correspondence.

     ·         Avoid text abbreviations in email correspondence.

     ·         Start with a proper greeting.

    o   Formal greeting: Dear Title Last Name

    o   Informal greeting: Dear First Name or Hi, First Name

     ·         Use a subject line that explains the purpose of the email.

     ·         Keep it short—never more than two scrolls down.

     ·         Use BCC for groups or set up a group name that conceals individual email addresses.

     ·         Avoid “Reply All” if possible.

     ·         Do not send chain email.

     ·         Ask permission before forwarding an email to another person.

     ·         Limit personal email usage at work.

     ·         Reply within 24 hours.